Shipping policy
Thank you for shopping at Indigenous Skin! We are committed to delivering high-quality skincare products and supplements to support your wellness journey. Please take a moment to review our shipping policy.
Processing Time
Orders are typically processed and shipped within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates
We offer standard and expedited shipping options. Shipping rates are calculated based on the weight of your order and the destination address. Free shipping may be available for orders above a certain total, as specified during promotions.
Shipping Methods
We partner with reputable carriers to ensure timely and secure delivery of your orders. Available shipping methods may include standard ground shipping, expedited shipping, and international shipping (if applicable).
Delivery Time
Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times will be provided at checkout. Please note that delivery times may be affected by factors beyond our control, such as weather conditions or carrier delays.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your shipment using the provided tracking number on the carrier's website.
Shipping Restrictions
We currently ship to addresses within the United States and select international destinations. Some products may have shipping restrictions due to legal or regulatory requirements. Please refer to product descriptions for an applicable restrictions.
International Shipping
For international orders, additional customs duties, taxes, and fees may apply. Customers are responsible for any customs clearance charges imposed by the destination country. Please be aware of your country's import regulations before placing an international order.
Shipping Address
Please ensure that your shipping address is accurate and complete to avoid delays or misdeliveries. We are not responsible for lost or undelivered packages due to incorrect address information provided by the customer.
Shipping Damage or Loss
In the rare event that your order is damaged or lost during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund as appropriate.
Questions or Concerns
If you have any questions or concerns regarding your order or shipping, please do not hesitate to contact our customer service team. You can reach us via email or chat!
Thank you for choosing Indigenous Skin for your skincare and supplement needs. We appreciate your business and strive to provide you with the best possible shopping experience, always.